Subscription terms for using Debitoor

Including privacy policy, terms of use and copyright information.

1. Scope and use of the subscription

These terms and conditions govern the rights and obligations in connection with the use of the services of debitoor.com and other national internet LTDs provided by e-conomic UK, Dukesbridge House, 23 Duke Street, Reading, Berkshire RG1 4SA, United Kingdom – hereafter Debitoor. The services of debitoor.com include - but are not limited to - the website, Debitoor application, blog, news mail, forum and help section.

The subscription grants the Customer (i.e. the legal entity that has signed up for the subscription) the right to use the Debitoor invoicing and accounting system (from now on referred to as “the System”).

Accounting firms, management agencies and the like may also accept these Terms and Conditions on behalf of the Customer, for example in relation to new subscriptions, and in doing so they represent that they have the necessary authority to do so and that the Customer has been duly informed of these Terms and Conditions prior to acceptance.

Debitoor is a B2B application and only registered companies are entitled to sign up for a subscription


2. Acceptance of the subscription

By signing up for the services provided under debitoor.com, you accept the Subscription Terms („the Terms“) as outlined below.


3. Duration and termination of the subscription

Debitoor offers free and paid subscriptions.

The subscription commences from the date the Customer signs up for Debitoor on the website. The subscription may be cancelled any time in the application.

The paid subscriptions commence the day the Customer places an order for one of the paid plans in the application and runs for one month or one year at a time. At the end of the month or the year, the subscription will automatically be renewed for another month or year unless cancelled by the Customer. You can cancel your paid subscription permanently in the application. The Customer can also just downgrade between plans.

For the paid subscriptions, payment is made for one month or one year upfront depending on which billing period the Customer chooses and the Customer will not be entitled to a refund for that billing period if he decides to cancel before the end of the period.

The Customer may test a paid subscription for a trial period as specified on the website free of charge and at no consequence without having to enter any payment information.

Debitoor shall (without prejudice to any other rights or remedies it may have) be allowed to cancel the subscription immediately without giving the Customer prior notice, if the System or subscription is misused (including - but not limited to - use by, or for data processing for, other people or organisations).


4. Price and payment terms

Current prices can be found on debitoor.com/pricing. Prices, rates and subscription types in force from time to time can be found on Debitoor's website and may be subject to change with reasonable notice.

The first invoicing period runs from the date when the Customer places the first order and one month or one year ahead depending on which invoicing period the Customer has chosen and is automatically renewed for the same period at a time.

Payment is made for one month or one year upfront via credit card. If the subscription fee cannot be charged to the credit card on time, for example due to lack of coverage or credit card expiry, the access to Debitoor will be suspended. After payment is made, access to the System is restored. The Customer will be charged 10€ for each credit card rejection to cover administrative costs.

Debitoor will not be responsible for any loss, damage, costs, expenses or other claims of the Customer or any third party resulting from the suspension of the System.

The Customer agrees to the use of email (using an email address specified by the Customer) or another electronic method of transmission as the medium for sending invoices and reminders.


5. Customer data

As between the parties, the Customer shall own any and all data it provides to Debitoor or the Application. The Application permits the Customer to export records and data held by the Application and the Customer agrees to export any and all data prior to termination of the subscription.

The Customer owns and may use their data stored in the System at their own discretion.

Customer data will be deleted at the expiry of the subscription and cannot be recovered hereafter.

Debitoor reserves the right to delete Customer data after termination of the subscription regardless of the reason for termination, and Debitoor is not obligated to store any Customer data after such time.


6. Taxes

All prices are displayed without VAT. International customers outside of the EU and customers in the EU with valid EU VAT ID will not be charged VAT.


7. Operating stability

Debitoor strives towards the highest possible operational stability, but shall not be responsible or liable for any breakdowns or service interruptions, including interruptions caused by factors beyond Debitoor's control, such as power failures, defective equipment, Internet connections, telecoms connections or the like. The Application and the service is provided “as is” and Debitoor expressly disclaims any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.

In the event of an interruption of service Debitoor will use reasonable commercial endeavours to restore normal operations as soon as possible.


8. Maintenance of the System

Debitoor is entitled to make operational changes to the System for improvements or otherwise (for example by developing or replacing technical equipment, maintenance or updating software) without giving the Customer prior notice.

In some circumstances, it may be necessary to suspend access to the System, usually between 10 pm and 7 am CET. Notice of such a suspension will be given to the Customer in advance if possible. Debitoor will not be responsible for any consequences of such a suspension.


9. Rights

The Application and any information provided by it, other than the Customer’s data, is protected by copyright and other intellectual property rights and is owned by or licensed to ECI Debitoor ApS. Any development or adaptations made to such intellectual property by Customer shall vest in Debitoor. The Customer shall notify Debitoor of any actual or suspected infringement of Debitoor’s intellectual property rights and any unauthorised use of the Application that the Customer is aware of.

No intellectual property rights are assigned to the Customer.

In relation to any and all material uploaded by the Customer and any and all Customer data, the Customer grants to Debitoor, its suppliers and sub-contractors a non-exclusive worldwide irrevocable licence to provide the Application and related services including marketing services to the Customer. The Customer represents and warrants that no uploaded material or Customer data will infringe third party rights or intellectual property rights and will not contain any material that is obscene, offensive, inappropriate or in breach of any applicable law.

Debitoor is entitled to assign its rights and obligations vis-à-vis the Customer to a group company or to a third party.

The Customer accepts that Debitoor is entitled to use subcontractors in all matters, including for the implementation and operation of the Application and the storage of Customer data.

The System is protected by copyright and remains the full property of e-conomic UK.

Individually customised software relating to the System also remains the property of Debitoor unless otherwise stipulated.

Debitoor may at any time transfer its rights and obligations under this agreement to any Debitoor affiliate, subsidiary or business unit, or to the mother company e-conomic UK and any of their affiliated companies or divisions.

Except as provided above, the rights and obligations under this agreement may not be transferred to any third party without the written consent of the other party.


10. Liability of Debitoor

Debitoor disclaims all liability and shall not be liable in contract, tort (including negligence), statutory duty, pre-contract or otherwise arising out of or in connection with these Terms and Conditions or the Application for any (a) consequential, indirect or special loss or damage; or (b) any loss of goodwill, reputation or data; or (c) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings). In each case whether advised of the possibility of such loss or damage and howsoever incurred.

Debitoor is not liable for third party solutions which are available via and/or integrated with the Application, including currency feeds/currency calculators. Consequently, Debitoor cannot be held liable for the correctness, completeness, quality and reliability of the information or for the results which are achieved by means of such third party solutions. Moreover, Debitoor cannot be held liable for the availability, security or functionality of such third party solutions, including for any damage and/or loss caused by such third party solutions. The Customer is responsible for proving that a loss or damage suffered by the Customer is not attributable to any third party solutions.

The maximum liability of Debitoor in contract, tort (including negligence), statutory duty, or otherwise arising out of or in connection with the Terms and Conditions or the Application; shall, in respect of any one or more events or series of events (whether connected or unconnected) taking place within any twelve month period, be limited to the Fees paid by Customer in such period or £1,000, whichever is the greater.

The Customer undertakes to indemnify Debitoor against any costs due to product liability loss, third party loss or other third party claims due to the Customer's use of the Application.

Nothing in this Agreement shall exclude or limit liability for death or personal injury or for fraud.


11. Data Protection and Confidentiality

The Customer confirms that they are authorised to instruct Debitoor to process any such information and that all instructions given will be lawfully.

Debitoor is bound by secrecy in respect of any information received about the Customer and will not disclose such information to any third party, except where it is required to do so by any court or regulatory authority and in that case only to the extent necessary.

The Customer agrees that a copy of the bank certificate issued to the Customer by its bank may be stored in Debitoor’s database and an external database.

The Customer also agrees that data retrieved from the Customer's bank via a bank feed is available and is stored in the System.

Debitoor will only process Customer data in accordance with the Customer's instructions and not for its own, unauthorised purposes.

Debitoor will keep confidential all of the Customer’s confidential information that the Customer provides to Debitoor save to where such information has come into the public domain other than by breach of this clause, or where Debitoor has obtained the information from a third party without a duty of confidence or where it is required to be disclosed by a regulatory or government body or court of competent jurisdiction.

Debitoor shall take all necessary technical and organisational security measures ensure the safe and secure processing of any Customer data and prevent system information from being accidentally or illegally destroyed, lost or wasted and to prevent such information from falling into the hands of any unauthorised party or from being misused or otherwise treated in a way which is contrary to the Data Protection Act. Debitoor shall comply with its obligations under the Data Protection Act 1998 as a data processor.

At the Customer's request Debitoor will provide sufficient information to enable the Customer to ensure that the said technical and organisational measures have been taken. Debitoor shall be permitted to charge the Customer for such work at its standard rates.

Where the Customer provides information, user names or passwords in relation to any third party information feed or service to Debitoor, the Customer shall warrant that the provision of such information or the integration of the Application with such third party feed or service or the storage and use by Debitoor of such information shall not breach the terms and conditions for such service or any other third party rights. The Customer shall indemnify and hold harmless Debitoor from any and all loss, damage, cost and expense arising from breach of this clause.


12. Entire Agreement

These Terms and the subscription contain the entire agreement between the parties and supersede all previous correspondence or communications whether written or verbal.

Debitoor may amend these Terms and conditions as required from time to time. In that case, all such amendments will automatically apply to the next renewal of the subscription.


13. Disputes

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, and the Courts of the United Kingdom shall have exclusive jurisdiction to determine any dispute concerning these Terms or their subject matter.


14. Change of Terms and Conditions

Debitoor may update these Terms and Conditions from time to time. The current version of the Terms and Conditions in force from time to time are available on Debitoor's website. Debitoor shall endeavour to provide reasonable notice of any changes by posting such changes on the web site. Further use of the Application after any change to the Terms and Conditions shall be deemed to be acceptance of such Terms and Conditions. It is the Customer’s responsibility to check the website regularly to keep updated on any changes to these Terms and Conditions.


Privacy policy

1. About the collection, use and protection of your personal data when you use debitoor.com

When you visit debitoor.com, we automatically collect information about your visit. This includes which pages you click on, if you've visited this website before as well as which website or search engine you used to get to our pages.

The information we gather from your visit is not personal and cannot be used to identify you as a person in any way. We use this information to monitor how people use debitoor.com.

Below, you can read about how we gather information from your visit, why we do it and how your data is protected.


2. Automatically collected data

Every time you visit debitoor.com, we automatically collect data about your visit. This includes:

  • Which page you entered first
  • Which pages you visit
  • Whether you have visited the website before
  • Which website you came from
  • How long you stayed on the page
  • The keyword(s) you entered in the search engine
  • The IP address of your visit
  • Your operating system and which browser type and version you're using
  • Your screen resolution and the number of colours used by your PC
  • Whether your PC supports JavaScript and Flash
  • Your language, country and zone/city

The data is collected using cookies, so-called "web beacons" and log files. Most websites or online media collect this type of data, so this is standard practice.


3. Why do we collect data about your visit?

We use the non-personal data from cookies, web beacons and log files to learn how you use our websites.

We monitor which pages users consider more or less interesting. This helps us to further develop and improve our websites, making them more user-friendly and -relevant.

We use data collected about tendencies and user behaviour both internally and publicly for marketing purposes, such as tendency reports based on figures from visitor statistics. This kind of data is collected for all or larger groups of visitors. Again, they do not contain any information which can identify you personally.

If you are registered as a user of the Debitoor invoicing software, cookies are also used to prefill the log-in fields.


4. About the data you enter when you sign up

Special rules apply for the use of the debitoor. com blog, help section, forums and news mails:

Blog When you comment on a post or an article, you enter your name and email address. The name you enter will be shown on your comment. We encourage you to use your real name, even though this is not a requirement.

Your e-mail address will not be shown in public. It will only be used if we need to contact you directly regarding your comment on the blog.

Forum and help section Before you can reply to an existing article or author new articles in a forum, you have to register as a user. When you register, you have to enter your user name and your email address.

Like on the blog, we encourage you to enter your real name as your user name. Your user name will be shown publicly in the forum. Your e-mail address will not be shown publicly and will only be used, if we need to contact you directly in connection with your forum article.

IP address registration when using blogs, forums and help section When you comment on a post or an article, you enter your name and e-mail address. The name you enter will be shown on your comment. We encourage you to use your real name, even though this is not a requirement.

We register the IP address of your visit on blogs, forums and help section, when you comment on a forum article. We use the IP address to block any misuse of our websites. It is not used to identify you as a person.

News mail The email address you enter when you sign up for the Debitoor news mail is only used to send you news emails.

You can cancel your subscription to the news mail by following the link at the bottom of the email. If you cancel your subscription to the news mail, we will keep your email address to ensure that you will no longer receive news emails from us.


5. About the data you enter on blogs, forums or help section or when signing up for a news mail

We use the non-personal data from cookies, web beacons and log files to learn how you and other visitors use debitoor.com.

We monitor which pages users consider more or less interesting. This helps us to further develop and improve our websites to make them more user-friendly and -relevant.

We use data collected about user behaviour and tendencies both internally and publicly for marketing purposes, e.g. tendency reports based on the figures from the visitor statistics. Such data is collected for all or larger groups of visitors. They do not contain any information which can identify you as a person.

If you are registered as a user of the Debitoor invoicing application, cookies are also used to prefill the log-in fields.


6. How is my personal data protected?

The personal data we collect is stored in a secure environment and treated confidentially. Access to this data is limited to selected Debitoor employees and suppliers.

We do our utmost to secure your data in the best possible way, but we cannot guarantee the safety of your data, when they are transferred over the Internet. When data is transferred over the Internet, there is a certain risk that others can access them illicitly. In other words, the safety of your data transfer is your own responsibility.

Your data is not disclosed to any third party without your permission, unless legislative authorities require that they be delivered.


7. Content which is not protected

The content you publish when using our blogs, help section and forums is publicly available (pictures, links, text, etc.) and is not covered by this declaration of data protection.

As a user, you are responsible for the content you publish. We may decide to remove content published by you on your request, but we maintain our right not to remove content which is already published.

For further guidelines on publishing content on our websites, please visit our individual sites.

Terms of use and copyright information

Unless otherwise specified, all material on debitoor.com is copyright © by Debitoor. The material may not be used without the prior written consent of Debitoor or any third party involved in the design of the website.


2. Conditions for using of debitoor.com

Debitoor provides these websites for your personal use. You may download material from the websites for non-commercial, personal use if you preserve all information about copyright and other proprietary rights in the material.

You may also quote a couple of strings of text from Debitoor's websites without specific permission. When you do, it is under the conditions that you make it clear that the quote is from Debitoor and that you do not use the quote out of context or in any way that can be misunderstood.

Also, even if this is not a condition for quoting from Debitoor's websites, please link to the Debitoor webpage which you copied the quote from.

Otherwise, you may not distribute, modify, publish, reuse, forward or use the contents of these websites for any public or commercial purpose without the written consent from Debitoor. This condition comprises text, pictures, sound, design, graphics and logo.


3. The content you submit

We encourage you to participate in the dialogue going on in our various online media, such as blogs, help section, etc.

The information you submit or send to Debitoor is the property of Debitoor without any compensation to you. This includes any postings, comments, questions, emails or other data you submit or send.

Debitoor is free to use any ideas, know-how, methods or even inventions contained in the information you submit or send, in any way we like.

If you would like your already submitted content deleted or edited, we will most likely follow your request. But we preserve our rights not to.


4. Press material

Content labelled "Press release" can be used in public communications, if you state the source of information.


5. Changes to the content of our websites

Content on Debitoor's websites will be changed or updated regularly and without notice. If you quote from or link to our websites, be aware that the content you quote or link to might change in the future.


We link to third-party websites when we find it relevant. Debitoor can, of course, not be held responsible for third-party websites or their content. So please observe the terms of use and copyright information provided by the owner of the third-party website.

Our linking to third-party websites does not automatically imply that Debitoor endorses these websites, their content or their products.


7. Limited liability

The contents of debitoor.com is provided for your convenience and for your personal use. Everything on the website is provided "as is", without any warranty, express nor implied.

Debitoor cannot be held liable for any direct, indirect or incidental consequential loss or damage as a result of access to or use of the websites.

Likewise, Debitoor assumes no liability for and cannot be held liable for any damage to or any viruses which may infect your computer equipment or other property arising from access to or use of these websites or the transfer of material, data, text, pictures or sound from these websites, or originating from these websites.


8. Changes and updates

Debitoor may decide to edit these terms and copyright information at any time.